Shipping & Returns

Shipping Policy

At orgueiloutfit.com, we strive to deliver your orders as quickly and efficiently as possible. Please review our shipping policy below for details on processing times, shipping methods, and delivery expectations.

Processing Time:
All orders are processed within 1-3 business days (excluding weekends and holidays) after payment confirmation. You will receive a shipping confirmation email with tracking information once your order is dispatched.

Shipping Methods & Delivery Times:
We offer various shipping options to suit your needs. Delivery times may vary depending on your location and the shipping method selected.

  • Standard Shipping: 3-7 business days
  • Express Shipping: 2-4 business days

Please note that delivery times are estimates and may be affected by factors beyond our control, such as customs delays or carrier disruptions.

Shipping Destinations:
We currently ship to select countries. If your country is not available at checkout, we may not offer shipping there at this time.

Order Tracking:
Once your order is shipped, you will receive a tracking number to monitor its progress. If you encounter any issues with tracking, feel free to reach out to our customer support team.

Returns & Exchanges

We want you to be completely satisfied with your purchase. If you’re not happy with your order, we offer returns and exchanges under the following conditions:

Eligibility:

  • Items must be unused, unworn, and in their original packaging with tags attached.
  • Returns must be requested within 14 days of delivery.

How to Initiate a Return:

  1. Contact our customer support team to request a return authorization.
  2. Once approved, follow the instructions provided to send your item back.
  3. After we receive and inspect your return, we will process your refund or exchange.

Refunds:

  • Refunds will be issued to the original payment method within 5-7 business days after we receive the returned item.
  • Shipping costs are non-refundable unless the return is due to an error on our part.

Exchanges:

  • Exchanges are subject to product availability. If the item you want is out of stock, we will issue a refund instead.

Damaged or Defective Items:
If you receive a damaged or defective item, please contact us within 48 hours of delivery. We will arrange a replacement or refund at no additional cost.

Need Help?

If you have any questions about shipping or returns, don’t hesitate to contact us. We’re here to help!